1. What we collect
- Account information: name, email address, password (hashed)
- Profile information: bio, photos, shop name, address
- Artist qualification details and gallery information (sellers only)
- Transaction data: orders, payment amounts, payout records
- Usage data: pages visited, artworks viewed, search queries
- Communications: messages sent through the platform, support requests
2. How we use your data
- To operate and improve the Senikita marketplace
- To process orders and facilitate payouts to sellers
- To verify seller and non-profit accounts
- To send transactional emails (order confirmations, payout notifications)
- To detect and prevent fraud or abuse
- To comply with applicable Malaysian laws and regulations
3. Data sharing
We do not sell your personal data. We share data only with:
- Stripe — for payment processing and seller payouts
- Firebase / Google Cloud — for database, file storage, and authentication
- Law enforcement or regulators when legally required
Buyer shipping details are shared with the seller only for the purpose of fulfilling an order.
4. Data retention
We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g. financial records).
5. Your rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Withdraw consent for marketing communications
- Request deletion of your account and associated data
To exercise these rights, contact us at privacy@senikita.my.
6. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
7. Contact
For privacy-related queries: privacy@senikita.my